At torrentz2, protecting the personal information of every Filipino player on the platform is a core responsibility, not an afterthought. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with and what choices you have. Please read it carefully before registering or using any part of the platform.
When you create an account on torrentz2, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number and your chosen username. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years old, and set up your player account correctly. We may also ask for a government-issued ID document when processing higher withdrawal amounts or when our compliance team needs to conduct enhanced identity verification. All registration data is stored on encrypted servers and is accessible only to authorised staff. Providing accurate registration details is a condition of using the platform — accounts found to contain false information may be suspended.
To process deposits and withdrawals in Philippine pesos, we collect the payment method details you submit, such as e-wallet account identifiers, bank account references or mobile payment credentials. We do not store full card numbers or full banking credentials on our own servers — sensitive payment data is handled by our licensed payment processing partners who operate under strict security standards. Transaction records, including deposit amounts, withdrawal requests, dates and processing statuses, are retained as required by financial compliance regulations applicable in the Philippines. This data allows us to resolve payment disputes promptly and maintain accurate account histories for every player. If you use GCash, Maya or other local payment channels, only the reference information needed to complete the transaction is recorded.
We record details of your activity on the platform, including bets placed, games played, wager amounts, outcomes and session durations. This data serves several purposes: it allows us to settle bets accurately, investigate disputes, detect patterns that may indicate problem gambling, and fulfil our reporting obligations to Philippine regulatory authorities. Gaming activity logs are also used to personalise your experience on the platform, such as surfacing sports events or game categories you have previously engaged with. Records are retained for the minimum period required by law and our internal compliance policies. Players may request a summary of their gaming history by contacting our support team.
When you access torrentz2, our systems automatically collect certain technical information, including your IP address, device type, operating system version, browser type, screen resolution and the pages or features you interact with. This information helps us optimise the platform for the wide variety of mobile devices used by Filipino players, troubleshoot technical issues and detect unusual access patterns that may indicate unauthorised account activity. We may also use cookies and similar tracking technologies to maintain your login session and remember your preferences between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of the platform. We do not use device data to build advertising profiles or share it with advertising networks.
Every piece of information we collect has a specific, legitimate purpose. Here is a straightforward breakdown of how your data is put to use.
Your registration details and login credentials are used to create, maintain and secure your player account. We use this data to authenticate your identity each time you log in, process your requests and ensure that your account settings are applied correctly across all devices.
Transaction data is used exclusively to process your PHP deposits and withdrawals, verify that funds have cleared correctly and resolve any payment queries. We share only the minimum required data with our payment partners to complete each transaction.
Philippine law and gaming regulations require us to retain certain player records, verify identities and report suspicious financial activity. We use your data to fulfil these legal obligations, including anti-money laundering checks and age verification requirements.
Gaming activity data helps our responsible gaming system identify players who may be showing signs of problematic behaviour. This allows us to reach out proactively, apply spending limits or self-exclusion measures, and connect players with the support resources available to them.
Aggregated and anonymised usage data helps us understand how Filipino players navigate the platform, which features are most popular and where technical issues occur most frequently. This drives ongoing improvements to the mobile experience, game library and payment flow.
When you contact our support team, we use your account information and interaction history to resolve your query as efficiently as possible. Support conversations may be recorded for quality assurance and training purposes, with access limited to authorised team members.
Under the Philippine Data Privacy Act of 2012, you have specific rights over your personal information. torrentz2 is committed to honouring these rights promptly and transparently.
You may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to understand. There is no charge for a standard access request submitted in good faith.
If any of your personal details on file are inaccurate or outdated, you have the right to request a correction. Contact our support team and we will update your records after completing the appropriate verification steps to confirm the new information.
You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected. Please note that certain records must be retained to comply with Philippine financial regulations and gaming licensing requirements, even after account closure.
You have the right to object to certain types of data processing, particularly where processing is based on our legitimate interests rather than a legal obligation. We will review your objection and respond with a clear explanation of how we will proceed.
Where technically feasible, you may request that your personal data be provided in a structured, machine-readable format so that you can transfer it to another service provider. Submit a portability request through our support channel and we will confirm the available options.
To submit any data privacy request, please contact our support team at [email protected] with your account details and a clear description of your request. We aim to respond within 15 working days in line with Philippine data privacy guidelines.
Our support team is available to help Filipino players understand how their data is handled, submit a data request or learn more about our security measures. You can also visit our FAQ page for quick answers to common privacy questions.